Scheduling Operations Specialist - Remote

Overview

Equip is looking for a Scheduling Operations Specialist to support our patient and family scheduling needs, ensuring a consistent experience for patients and families as they onboard the platform.

In Short

• Respond to onboarding tasks efficiently.
• Schedule initial intakes with providers.
• Educate patients on the Equip treatment model.
• Manage provider schedules.
• Support patient engagement and satisfaction.
• Conduct outreach for appointment gaps.
• Document tasks in Equip's systems.
• Adapt to organizational needs.
• Collaborate with external providers.
• Provide input for workflow improvements.

Requirements

• Bachelor’s degree in health sciences, business administration, or relevant field.
• Minimum 2 years experience in customer/patient success or support role.
• Knowledge of HIPAA policies.
• Proficient with digital communication platforms.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Team player with strong organizational skills.
• Critical thinking abilities.
• Passion for customer service in mental health.
• Reliable and accountable for tasks.

Benefits

• Flex PTO policy (3-5 weeks/year) + 11 paid holidays.
• Competitive medical, dental, vision, life, and AD&D insurance.
• Company-paid reproductive and family care benefits.
• Employee Assistance Program (EAP) for mental health and legal services.
• Work from home stipend for internet expenses.
• One-time work from home stipend of up to $500.