Customer Support Generalist - Remote

Overview

The Customer Support Generalist will be responsible for providing exceptional customer service and support in a growing Fiber Installation and Service Company.

In Short

• Handle inbound phone calls and chats from customers, team members, and vendors.
• Update and check information through data entry.
• Submit 811 tickets in a timely manner.
• Schedule customer orders and close-out jobs.
• Demonstrate attention to detail and a sense of urgency.
• Adapt well to frequent changes and prioritize workloads.
• Work initially in the Murfreesboro office with potential for remote opportunities.
• Full-time position with a schedule of 40 hours a week.
• Willingness to work flexible hours, including weekends and holidays.
• Employment contingent on successful completion of a pre-employment screen.

Requirements

• Excellent communication and customer service skills.
• Prior work-related experience is preferred but not required.
• Ability to adapt well to frequent changes and eager to learn.
• Tech savvy and aware of fiber industry terminology and acronyms is preferred.
• Proficient in Internet-related applications such as email and web browsers.
• Understanding of laws and regulations regarding 811 before digging.
• Ability to report to and operate out of the assigned office location daily.

Benefits

• Paid Time Off
• Paid Sick Leave
• 6 Paid Holidays
• Company paid premium for Life Insurance
• Employee Assistance Program
• Opportunity to gain valuable working skills in a growing industry
• 401(k) with Company Match
• Medical, Dental, Vision insurance
• Short- & Long-Term Disability
• Accident & Critical Illness Insurance