Customer Success Manager - Remote

Overview

Join our vibrant team as a Customer Success Manager and embark on a journey where your expertise will forge strong bonds with our valued customers. In this dynamic role, you are not just managing relationships; you are the cornerstone of our customers’ thriving alumni communities.

In Short

• Build and foster strong stakeholder relationships with customers.
• Understand customer goals and help them succeed.
• Act as the voice of the end user to enhance alumni programs.
• Develop bespoke success plans and meet with customers regularly.
• Create engaging content for alumni communications.
• Collaborate with customer teams to ensure alignment.
• Provide updates on customer health to the team.
• Make data-driven decisions based on metrics.
• Identify upsell opportunities within client accounts.
• Work in a global team across various time zones.

Requirements

• 3+ years of experience in relationship building.
• Superior communication skills.
• Curious and proactive mindset.
• Highly organized with project management skills.
• Ability to build cross-functional relationships.
• Collaborative team player with a positive attitude.

Benefits

• Fast-paced and innovative work environment.
• Inclusive culture that celebrates success.
• Opportunity to make a real impact in technology.