Customer Success and Project Manager - Remote

Overview

Enterprise Bot is the leading company for GenAI, Conversational AI, and automation software in Switzerland. Our mission is to become the world's leading provider of AI-driven automation software within the next five years.

In Short

• Manage customer accounts through the entire lifecycle from discovery to implementation and measurable success.
• Ensure smooth onboarding with clear implementation roadmaps, milestones, and KPIs.
• Work closely with customers and internal teams to configure Conversational AI bots and automation workflows.
• Coordinate User Acceptance Testing (UAT) and ensure the quality of bots.
• Monitor bot performance and customer feedback to suggest improvements.
• Conduct regular business reviews and analyze performance reports.
• Build strong, long-term relationships with customers.
• Conduct training and workshops to empower customer teams.
• Translate customer feedback into actionable recommendations.
• Collaborate with sales to identify upselling opportunities.

Requirements

• Native German and very good English skills; other languages, especially French, are a plus.
• Degree in Business Administration, Computer Science, or a related field.
• 3-5 years of experience in Customer Success, Project Management, or Technical Account Management.
• Practical experience with bot building and QA testing is a plus.
• Familiarity with AI/NLP solutions and Low-Code/No-Code platforms is desirable.
• Strong analytical skills to interpret data and provide recommendations.
• Excellent communication and presentation skills.
• Proven ability to manage multiple customer projects simultaneously.
• Team-oriented mindset and passion for maximizing customer value.

Benefits

• A culture composed of diverse, global teams passionate about collaboration and excellent customer service.
• The opportunity to impact a fast-growing startup and innovative AI products.
• A competitive salary and development opportunities for your career.
• A great work environment with open feedback and a mix of purpose, challenge, and fun.