Project Manager & Customer Success Lead - Remote

Overview

We are seeking a Project Manager & Customer Success Lead who can oversee multiple customer projects, ensure clear and proactive communication, and align customer requirements with our technical delivery team. This is a hybrid role that combines strong organisational skills with customer-facing communication.

In Short

• Manage 10–20+ concurrent customer projects at varying stages.
• Track milestones, tasks, and deliverables, ensuring timelines are met.
• Prepare and maintain customer-facing project plans, progress updates, and reports.
• Serve as the main point of contact for customers during project delivery.
• Ensure customer expectations are clearly understood, documented, and managed.
• Build trusted relationships by providing timely, professional, and clear communication.
• Liaise between customers and our technical team, ensuring requirements are captured and delivered.
• Provide structured updates to management on project health and risks.
• Flag blockers early and coordinate resources to resolve issues.

Requirements

• Technical Background: Prior experience in IT, SaaS, cloud, or telecoms projects.
• Excellent Communication: Ability to speak clearly and professionally with customers and internal staff.
• Multi-tasking & Organisation: Proven ability to handle multiple parallel projects.
• Customer-facing Experience: Previous experience in customer success, account management, or project coordination role.
• Documentation Skills: Ability to write project notes, plans, and updates in a structured and concise manner.
• Admin & Tracking: Proficiency with project management and CRM tools (e.g., MS Project Manager, Smartsheet, Jira, or similar).
• Prior experience in contact centre software, SaaS, or telco environment is a plus.

Benefits

• A proactive, can-do attitude — willing to “own” the orchestration role.
• Detail-oriented and disciplined with follow-up and tracking.
• Ability to stay calm under pressure and manage competing priorities.