Customer Success and Project Manager - Remote

Overview

Enterprise Bot is the leading provider of GenAI, conversational AI, and automation software, headquartered in Zurich, Switzerland.

In Short

• Manage customer accounts and guide them through the lifecycle of AI solutions.
• Ensure smooth onboarding of new customers with clear implementation roadmaps.
• Work closely with customers to configure conversational AI bots and automation workflows.
• Coordinate User Acceptance Testing (UAT) and ensure quality standards are met.
• Monitor bot performance and suggest improvements for efficiency and ROI.
• Conduct regular business reviews and ensure customers achieve their goals.
• Build long-term relationships with customers for trust and mutual growth.
• Conduct training and enablement workshops for customer teams.
• Translate customer feedback into actionable recommendations.
• Identify renewal and upselling opportunities in collaboration with sales.

Requirements

• Native German speaker with excellent English skills; additional languages are a plus.
• Degree in Business Administration, Computer Science, or related field.
• 3–5 years of experience in Customer Success, Project Management, or similar roles.
• Hands-on experience with bot building and QA testing is a plus.
• Familiarity with AI/NLP solutions and low-code/no-code platforms.
• Strong analytical skills to interpret data into actionable insights.
• Excellent communication and presentation skills.
• Proven ability to manage multiple client projects simultaneously.
• Team-oriented mindset with a passion for customer value.

Benefits

• Diverse, global teams with a passion for collaboration.
• Opportunity to impact a growing startup and innovative AI products.
• Competitive salary and career development opportunities.
• Great work environment with open feedback and flat hierarchies.