CashNetUSA Customer Service Representative - Remote

Overview

As a Customer Service Representative at Enova, you will provide superior customer service and become an expert in a specific brand through a comprehensive training program.

In Short

• Answer inbound calls from customers.
• Handle customer inquiries and educate them on products.
• Provide support for payment processing and account tasks.
• Communicate clearly with customers and team members.
• Maintain accurate customer account information.

Requirements

• Strong verbal and written communication skills.
• Desire to create a top-notch customer service experience.
• Ability to problem solve independently.
• Capacity to balance multiple priorities.
• Ability to deescalate complex customer interactions.
• Drive to exceed goals in a metric-driven environment.
• Proficiency in computer skills and data entry.

Benefits

• Health, dental, and vision insurance.
• 401(k) matching with a Roth option.
• PTO and paid holidays off.
• Sabbatical program for eligible roles.
• Summer hours for eligible roles.
• Paid parental leave.
• Employee recognition and rewards program.
• Charitable matching and a paid volunteer day.
• Remote flexibility on Mondays and Fridays.
• Collaboration and strategic planning opportunities.