Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will assist customers with U-Haul products and services, ensuring exceptional service and maintaining equipment.

In Short

• Assist customers inside and outside a U-Haul center.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Clean and inspect equipment on the lot.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept returned equipment.
• Install hitches and trailer wiring.
• Drive a forklift (certification offered upon employment).
• Participate in ongoing U-Haul education.
• Work in a supportive team environment.
• Receive on-the-job education and training.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to work in a moderate risk environment.
• Physical ability to lift equipment weighing at least 50 lbs.
• Willingness to use protective clothing or gear.
• Customer-oriented mindset.
• Motivated and friendly demeanor.
• Ability to work with technology and equipment.
• Commitment to health and wellness.
• Willingness to comply with nicotine-free hiring practices.

Benefits

• Career stability and opportunities for advancement.
• $100 hiring bonus.
• $300 bonus upon equipment inspection certification.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan.
• Employee Stock Ownership Plan (ESOP).
• Gym reimbursement program.
• Discounts on various products and services.
• 24-hour physician availability for kids.