Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will play a vital role in providing exceptional service to customers while assisting them with their needs and ensuring equipment is well maintained.

In Short

• Assist customers inside and outside a U-Haul center.
• Use smartphone-based U-Scan technology for managing rentals.
• Inspect and maintain U-Haul equipment.
• Prepare rental invoices and process returns.
• Participate in ongoing training through U-Haul University.
• Complete hitches and trailer wiring installations.
• Drive forklifts (certification provided).
• Earn bonuses for hiring and training completion.
• Work in a supportive team environment.
• Career advancement opportunities available.

Requirements

• Valid driver’s license with a good driving record.
• High school diploma or equivalent.
• Ability to handle physical demands of the job.
• Willingness to participate in safety training.
• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Ability to work as part of a team.
• Flexible availability for various shifts.
• Ability to learn and adapt to new technologies.
• Commitment to a healthy work environment.

Benefits

• Career stability and advancement opportunities.
• Health insurance and prescription plans.
• Paid holidays, vacation, and sick days.
• 401(k) Savings Plan and Employee Stock Ownership Plan.
• Gym reimbursement and other wellness programs.
• Life and travel insurance options.
• Employee Assistance Program (EAP).
• Discounts on various products and services.
• On-the-job training and certification opportunities.
• Up to $400 in hiring bonuses.