Technical Support Specialist - Remote

Overview

The Technical Support Specialist will provide technical support and training for clients using our software products, ensuring they can effectively utilize our SaaS and Cloud offerings.

In Short

• Provide timely and accurate technical support for software products.
• Take ownership of support cases from start to finish.
• Assist clients with troubleshooting and modeling advice.
• Conduct training sessions for clients on product usage.
• Collaborate with internal teams to resolve technical issues.
• Maintain and update user documentation and knowledge base.
• Learn and master PLEXOS software and related technologies.
• Support onboarding of new clients.
• Contribute to the development of training materials.
• Build relationships with clients to understand their needs.

Requirements

• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and manage time effectively.
• Advanced knowledge of Microsoft Office products.
• Experience with programming or database management (VBA, Python, SQL).
• Knowledge of power market operations and energy economics.
• Experience in SaaS product support.
• Ability to create educational content for clients.
• Team player with a self-starter attitude.
• A degree in a relevant field (Mathematics, Engineering, Economics).

Benefits

• Flexible working arrangements.
• Opportunities for professional development.
• Supportive and inclusive work environment.
• Recognition for contributions to the team.
• Engagement in innovative projects.