HR Support Consultant - Remote

Overview

As a HR Support Consultant at Employment Hero, you will be responsible for supporting customers post-implementation of the Employment Hero product, ensuring their continued success and satisfaction.

In Short

• Provide post-go-live support to clients.
• Respond to customer tickets, calls, and queries efficiently.
• Collaborate with the support team to educate customers.
• Analyze product functionality and troubleshoot issues.
• Manage escalated HR issues for customers.
• Conduct internal support workshops.
• Work across multiple communication channels.
• Utilize tools like ZenDesk and Salesforce for ticket management.
• Contribute to customer care processes and feature requests.
• Maintain a customer-first attitude in all interactions.

Requirements

• Relevant HR industry experience.
• Experience in fast-paced, high-change environments.
• Customer experience in a SaaS environment is a plus.
• Strong problem-solving skills.
• Ability to manage competing priorities autonomously.
• Excellent verbal and written communication skills.
• A tertiary degree in Human Resources is a plus.

Benefits

• Work remotely with flexible hours.
• Access to cutting-edge tools for productivity.
• Collaborate with ambitious colleagues.
• Employee share options in a fast-growing tech company.
• Generous paternity leave policy.
• Subsidised egg freezing options.
• WFH office expense budget.
• Outstanding learning and development opportunities.