HR Support Consultant - Remote

Overview

As an HR Support Consultant at Employment Hero, you will partner with clients to ensure their success and compliance with HR practices post-implementation of our HR product.

In Short

• Provide post-go-live support to clients.
• Resolve HR-related queries with care and accuracy.
• Drive HR platform adoption through proactive guidance.
• Contribute to product and process improvements.
• Reduce HR support escalations with effective resolutions.
• Assist with troubleshooting and client queries.
• Build and improve documentation for better service.
• Embrace new technologies to enhance operations.
• Work collaboratively with team members for client satisfaction.
• Focus on simplifying processes for efficiency.

Requirements

• Background in HR or related field.
• Experience in SaaS and customer support preferred.
• Knowledge of HRIS/HCM systems.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities effectively.
• Customer-focused attitude.
• Proactive problem identification and resolution skills.
• Polished verbal and written communication.
• High emotional intelligence and maturity.

Benefits

• Remote work flexibility.
• Access to cutting-edge tools.
• Collaborate with ambitious colleagues.
• Employee share options in a fast-growing company.
• Generous paternity leave policy.
• Subsidized egg freezing options.
• Work from home office expense budget.
• Outstanding learning and development opportunities.