Global Conversational Designer - Remote

Overview

The Global Conversational Designer is responsible for crafting intuitive and impactful AI-powered customer support experiences at Employment Hero, transforming traditional help content to AI-led task resolution.

In Short

• Design engaging AI conversations and workflows for real-time customer support.
• Create dialogue flows and scripts aligning with user intents.
• Utilize NLP/NLU for effective interactions and sentiment responses.
• Collaborate on AI training and governance frameworks.
• Improve customer satisfaction and reduce effort through conversational design.
• Maintain content standards for tone and accuracy across AI outputs.
• Refine AI conversations using logs and user feedback.
• Align conversational flows with broader knowledge and support systems.

Requirements

• Expertise in NLP/NLU, intent recognition, and dialogue management.
• Ability to manage AI training and bot accuracy.
• Proficiency in flowcharting tools and conditional logic design.
• Understanding of UX/UI best practices for AI interactions.
• Skilled in data analysis for conversation optimization.
• Growth mindset and adaptability in technology.
• Strategic problem-solving skills for scalable solutions.
• Proficient in using AI tools to enhance workflows.
• Strong analytical thinking for data-driven decisions.

Benefits

• Remote work flexibility.
• Access to cutting-edge tools and resources.
• Collaboration with ambitious colleagues.
• Employee share options in a growing tech company.
• Generous paternity leave and subsidized egg freezing.
• Work from home office expense budget.
• Outstanding learning and development opportunities.