Partner Success Manager - Remote

Overview

Empathy was created to help families with everything they face after the loss of a loved one. Powered by tech and driven by purpose, we are on a mission to change the way the world deals with loss, teaming up with some of the world’s biggest and oldest companies to bring a new level of support to those who need it most. It’s unique, rewarding work with many interesting challenges along the way.

Our flagship product is a digital loss companion that accompanies families through every aspect of a loved one’s death, from funeral planning and estate settlement to dealing with grief, mortality, and family. Partnering with families to bring empathy and transparency to every aspect of this difficult time in their lives, we’re on a mission to change the way the world copes with loss.

In Short

• Support new and existing Empathy life insurance and employer partners, responding to their needs and questions, with a focus on creating a best-in-class partner experience
• Oversee the entire partner journey, including implementation, ongoing engagement, upsells, and renewal
• Manage day-to-day partnership responsibilities, including tracking tasks and deliverables, leading partner meetings, and reporting on various metrics to demonstrate the value of the Empathy product
• Work cross-functionally with Product, Marketing, Care, and Business development to ensure Empathy is thoughtfully prepared to meet mutual partnership goals

Requirements

• Bachelor’s degree
• 4+ years of professional experience working with external customers/partners in either account management, partner/customer success, implementation, consulting, or project management
• Exceptional organizational skills and attention to detail
• Thrive in a fast-paced and ambiguous environment

Benefits

• Comprehensive benefits including premium healthcare with options for $0 deductibles
• Comprehensive paid time off
• Flexible parental leave
• Premium access to the Empathy platform and support for employees and their families
• Company-sponsored 401(k) plan with up to a 4% employer match
• Competitive stock options
• Annual retreats and team lunches for our NYC office
• Remote employee stipend
• Prioritize spending time together and investing in our people