Leave Support Operations Specialist - Remote

Overview

Empathy is looking for a Leave Support Operations Specialist to help launch and scale a new chat-based support offering for users navigating short-term disability through Empathy Leave Support.

In Short

• Remote position with a full-time commitment.
• Initial start time between 9–10 am ET.
• Focus on building operational foundations for excellent support.
• Involves developing internal tools and training for Care Specialists.
• Required experience in disability support systems.
• Strong problem-solving and communication skills are essential.
• Opportunity for future growth into team leadership.
• Handle escalated support interactions and coaching.
• Gather insights for product feedback and process improvements.
• Competitive salary with benefits including equity and health insurance.

Requirements

• Deep understanding of disability products and support needs.
• Experience in care-oriented settings.
• Ability to thrive in fast-paced environments.
• Excellent written and verbal communication skills.
• Preferred background in healthcare navigation or social work.
• Familiarity with training content design.
• Experience with chat-based support tools.
• Knowledge of platforms like Slack and Zendesk.

Benefits

• Starting salary range: $60,000–$70,000 annually.
• Company equity in a high-growth startup.
• Annual remote work stipend.
• Comprehensive health insurance.
• Generous paid time off including vacation and bereavement leave.
• 401(k) plan with employer match.