Bilingual Care Manager - English & French - Remote

Overview

The Care Manager role at Empathy involves guiding families through challenging moments with a focus on providing exceptional support in both English and French.

In Short

• Provide practical and emotional support to users via multiple communication channels.
• Act as a product expert and connect users to resources.
• Demonstrate excellent bilingual communication skills.
• Excel in organization and documentation to meet service level agreements.
• Work collaboratively across functions to enhance user experience.
• Complete training and provide feedback for continuous improvement.
• Identify gaps in knowledge and relay user insights for product development.
• Assist users in navigating the complexities of loss and related processes.
• Create personalized care plans for managed care users.
• Participate in short-term projects as needed.

Requirements

• Empathetic and patient team members required.
• Fluency in both English and French is mandatory.
• Must be authorized to work in the US.
• 2 years of experience in a customer-facing role.
• Proficient in new technologies and platforms.
• Strong communication and organizational skills.
• Problem-solving abilities with challenging deadlines.
• Ability to manage multiple tasks efficiently.
• Independent judgment in professional situations.
• Familiarity with the Québécois dialect is preferred.

Benefits

• Company equity in a high-growth start-up.
• Annual remote work and wellness stipends.
• Enhanced compensation for work during holidays.
• Paid bereavement leave.
• Comprehensive health insurance coverage.
• Generous paid time off including holidays and vacation days.
• Retirement savings plan with employer matching.