Customer Service Representative - Remote

Overview

U-Haul is in search of friendly, motivated individuals for the position of Customer Service Representative to assist customers and ensure exceptional service.

In Short

• Assist customers with U-Haul products and services.
• Use smartphone-based technology for rentals and inventory.
• Inspect and maintain equipment.
• Prepare rental invoices and process returns.
• Participate in ongoing education through U-Haul University.
• Drive a forklift (certification provided).
• Clean and hook up U-Haul trucks and trailers.
• Answer customer inquiries and educate them on services.
• Physical demands include lifting and moving equipment.
• Work in a moderate-risk environment requiring safety precautions.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to handle physical exertion.
• Willingness to work in a safety-sensitive environment.
• Customer-oriented attitude.
• Team player with a positive demeanor.
• Ability to learn and use technology effectively.
• Certification in propane filling and forklift operation (training provided).
• Commitment to U-Haul’s values and culture.
• Availability for flexible working hours.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance and legal program benefits.
• 401(k) savings plan and employee stock ownership plan.
• Gym reimbursement and wellness programs.
• Discounts on various products and services.
• 24-hour physician access for children.
• LifeLock identity theft protection.
• Critical illness and group accident insurance.