Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will provide exceptional service to customers while assisting them with equipment rentals and ensuring a smooth experience.

In Short

• Assist customers inside and outside a U-Haul center.
• Use U-Scan technology for managing rentals.
• Inspect and maintain equipment.
• Answer customer inquiries about products and services.
• Prepare rental invoices and accept returned equipment.
• Participate in ongoing training and education.
• Drive a forklift and fill propane (certification provided).
• Work in a team-oriented environment.
• Engage in physical tasks involving equipment handling.
• Benefit from career advancement opportunities.

Requirements

• Valid driver’s license with a good driving record.
• High school diploma or equivalent.
• Ability to work in a moderate risk environment.
• Physical capability to handle equipment weighing at least 50 lbs.
• Willingness to participate in safety training.
• Strong communication skills.
• Customer-focused mindset.
• Ability to work flexible hours.
• Adaptability to use technology.
• Commitment to U-Haul's hiring policies.

Benefits

• Career stability and advancement opportunities.
• Health insurance and prescription plans.
• Paid holidays, vacation, and sick days.
• 401(k) Savings Plan and Employee Stock Ownership Plan.
• Cash bonuses for hiring and training completion.
• Discounts on various products and services.
• Life and dental insurance options.
• Gym reimbursement program.
• 24-hour physician access for kids.
• Identity theft protection services.