Customer Service Representative - Remote

Overview

The Customer Service Representative at U-Haul will assist customers with products and services while ensuring a positive experience and maintaining equipment.

In Short

• Assist customers inside and outside U-Haul centers.
• Use smartphone-based U-Scan technology for rentals.
• Manage equipment inspections and maintenance.
• Prepare rental invoices and process returns.
• Participate in ongoing education programs.
• Drive forklifts and install hitches (certifications provided).
• Work in a moderately risky environment with safety precautions.
• Receive on-the-job education and training.
• Enjoy a supportive team environment.
• Career advancement opportunities available.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to lift equipment weighing at least 50 lbs.
• Willingness to work in a physically demanding environment.
• Must comply with nicotine-free hiring policy.
• Strong communication and customer service skills.
• Ability to work as part of a team.
• Detail-oriented with good problem-solving skills.
• Flexibility to work various shifts.
• Commitment to ongoing learning and development.

Benefits

• Career stability and growth opportunities.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Employee Stock Ownership Plan (ESOP).
• 401(k) Savings Plan.
• Discounts on various products and services.
• Life and business travel insurance.
• Gym reimbursement program.
• Access to a 24-hour physician for kids.
• Additional wellness programs and resources.