Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, assisting customers with their needs and ensuring a high level of service while managing equipment and technology.

In Short

• Assist customers inside and outside U-Haul centers.
• Use smartphone-based technology for rentals and inventory.
• Maintain and inspect equipment on the lot.
• Answer customer inquiries about products and services.
• Prepare rental invoices and process returns.
• Participate in ongoing training and education.
• Drive forklifts and install hitches (certification provided).
• Work in a moderate-risk environment with safety precautions.
• Physical demands include lifting and moving equipment.
• Opportunities for career advancement and bonuses.

Requirements

• Valid driver's license with a good driving record.
• High school diploma or equivalent.
• Ability to work in a team environment.
• Comfortable with physical exertion and safety protocols.
• Willingness to learn and participate in training programs.
• Customer-focused with strong communication skills.
• Availability for flexible scheduling.
• Ability to manage time effectively.
• Capable of working outdoors in various weather conditions.
• Commitment to a healthy work environment.

Benefits

• Career stability and advancement opportunities.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance and legal program benefits.
• 401(k) savings plan and employee stock ownership.
• Discounts on various products and services.
• Gym reimbursement program.
• 24-hour physician access for children.
• Identity theft protection and critical illness insurance.
• Opportunity to earn bonuses for performance.