Payments Support Specialist III - Remote

Overview

As a Payments Support Specialist III at EverCommerce, you will play a crucial role in providing advanced technical and operational assistance to our integrated partners, utilizing your expertise in payment processing and API integration.

In Short

• Provide advanced support for EverCommerce Payments' integrated partners.
• Manage and resolve complex technical issues related to payments.
• Assist partners with API-related questions and configurations.
• Submit JIRAs for system issues and bugs.
• Handle escalated partner cases with a focus on resolution.
• Act as a mentor and role model for Tier 1 and Tier 2 support staff.
• Participate in process improvement projects.
• Monitor and respond to queries in Microsoft Teams.
• Provide feedback and suggestions for team improvements.
• Deliver training materials and support new hire training.

Requirements

• Deep understanding of payment processing and the credit card industry.
• Experience in customer support or technical assistance roles.
• Strong problem-solving and troubleshooting abilities.
• Familiarity with API integration and fraud management.
• Ability to manage multiple cases and meet deadlines.
• Excellent communication skills.
• Experience with JIRA and SalesForce is a plus.
• Proactive approach to identifying issues and solutions.
• Ability to work independently and as part of a team.
• Must be eligible to work without sponsorship.

Benefits

• Flexible work arrangements: remote, in-office, or hybrid.
• Investment in professional development.
• Health and wellness benefits package.
• 401k with up to a 4% match.
• Flexible and generous time-off policy.
• Employee Stock Purchase Program.