Director of Customer Success - Remote

Overview

The Director of Customer Success at EverPro will lead a cross-functional team to enhance customer outcomes and drive revenue retention across multiple product lines in a fast-paced SaaS environment.

In Short

• Lead and develop Customer Success Managers.
• Own revenue retention metrics across product lines.
• Drive product adoption and measurable customer outcomes.
• Oversee technical onboarding for new customers.
• Define and track team KPIs.
• Collaborate with Sales, Product, Engineering, and Marketing.
• Manage hiring and workforce planning.
• Implement process improvements for consistency.
• Foster a high-performance culture focused on customer outcomes.
• Support a distributed team working remotely.

Requirements

• 8+ years of customer success experience.
• 5+ years in a people management role.
• Experience in a B2B SaaS environment.
• Strong data-driven decision-making skills.
• Ability to lead teams with different customer success motions.
• Excellent communication skills for customer interactions.
• Experience with AI-powered products.
• Strong cross-functional relationship-building skills.
• Proven track record in managing and developing teams.
• Comfortable in a fast-paced, multi-product environment.

Benefits

• Flexibility to work remotely or in-office.
• Continued investment in professional development.
• Robust health and wellness benefits package.
• 401k with up to a 4% match.
• Flexible and generous time-off policy.
• Employee Stock Purchase Program.