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Technical Support Engineer - Remote

Posted 10 weeks ago
Customer Service
Full Time
Malaysia

Overview

The Technical Support Engineer will work closely with engineers to troubleshoot technical issues, manage demo units, and improve hardware processes while ensuring customer satisfaction.

In Short

  • Work with engineers to troubleshoot technical issues.
  • Set up systems for troubleshooting and demos.
  • Validate functionalities of hardware modules.
  • Manage VM servers and demo-room.
  • Improve hardware loaning and shipping processes.
  • Maintain hardware asset database.
  • Lead procurement processes.
  • Document procedures weekly.

Requirements

  • Proficiency in English.
  • Diploma in electronics, electrical engineering, or computer science.
  • Experience in hardware troubleshooting.
  • Basic computer troubleshooting skills.
  • Ability to work in a dynamic environment.
  • Strong communication and problem-solving skills.

Benefits

  • Competitive compensation and benefits.
  • Comprehensive medical and insurance coverage.
  • Commitment to diversity and inclusion.
  • Development opportunities for employees.
  • Hybrid work setup for work-life balance.
  • Safe working environment.

E.C.S

Emerson Career Site

Emerson is a global leader in automation technology and engineering solutions, dedicated to providing innovative process control and automation systems for industries such as oil and gas, refineries, chemicals, and petrochemicals. With a commitment to quality, safety, and inclusivity, Emerson fosters a diverse workplace that encourages employee development and work-life balance through flexible work arrangements. The company offers competitive compensation and comprehensive benefits, ensuring that employees can thrive in a supportive environment. Emerson values collaboration and aims to empower its workforce to achieve their full potential while delivering exceptional results for customers worldwide.

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