Technical Support Engineer - Remote

Overview

This role involves providing expert technical support and services for Emerson Automation Solutions products and systems, working with a global team to solve complex problems.

In Short

• Improve technical support capabilities for various applications.
• Provide technical support and on-site/remote diagnostics.
• Identify workarounds and reduce resolution time.
• Collaborate with partners and teams worldwide.
• Engage with customers to understand their needs.
• Work on control system configuration and integration.
• Travel for domestic and international assignments.
• Support cybersecurity initiatives and best practices.
• Participate in training and resource development.
• Contribute to a diverse and inclusive workplace.

Requirements

• BS/MS in relevant engineering or IT fields.
• 2+ years experience in process control or engineering.
• Experience with DCS, PLC, or SCADA systems.
• Strong IT skills and knowledge in networking and security.
• Ability to present clear information to teams and customers.
• Flexibility to work shifts and travel.
• Fresh graduates with strong academic records may apply.
• Knowledge of programming languages is a plus.
• Excellent English communication skills.
• Industry certifications in cybersecurity are advantageous.

Benefits

• Competitive compensation and benefits.
• Comprehensive medical and insurance coverage.
• Support for work-life balance through hybrid work setup.
• Commitment to employee development and inclusion.
• Focus on creating a safe working environment.