Technical Support Engineer - Remote

Overview

If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! The Technical Support Engineer is accountable for resolving product issues as suggested by Technical Support Management, interfacing with others, and working on product support cases. Work may include advanced troubleshooting; remote monitoring & diagnostics; collaborating with other engineering groups; and regular status updates with customers and management. Direct-named contact support for customers may also be involved. Travel (infrequent) to customer sites may be required to diagnose and resolve issues and attend product trade shows.

In Short

• Responding to requests for technical support via phone, email, web, or other mechanisms.
• Documenting all support activity in the case management system.
• Providing product support for efficient problem resolution.
• Identifying and resolving product issues for design and application assistance.
• Researching and solving issues involving electrical/electronic control systems.
• Designing, assembling, testing, and simulating systems.
• Working with different groups on design, reliability, and maintainability.
• Evaluating new product designs and features.
• Troubleshooting product problems for engineering resolution.
• Acting as a liaison between the customer and engineering team.

Requirements

• BS/MS in Engineering or IT Degrees.
• Minimum 3 years of support experience with Emerson PLC and automation products.
• Knowledge of Motion solutions; servo, steppers, and variable frequency drives.
• PLC and Motion programming experience.
• Industrial Controls domain and application knowledge.
• Experience directly with customers and strong communication skills.
• Excellent troubleshooting and analytical skills.
• Sets an example in terms of quality and work ethic.

Benefits

• Opportunity to make a difference through your work.
• Competitive compensation and benefits programs.
• Comprehensive medical and insurance coverage.
• Commitment to diversity, equity, and inclusion.
• Development opportunities in an inclusive environment.
• Hybrid work setup for work-life balance.
• Safe working environment across global facilities.