Customer Success Representative (Contract) - Remote

Overview

We are looking for an outstanding verbal communicator, active listener and natural problem solver to join our team. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children’s future.

In Short

• Delivers exceptional customer experience to Embark customers and prospects.
• Identifies customer needs and provides best solution or guidance.
• Acts as a subject matter expert for RESP services.
• Offers guidance on digital and self-serve options.
• Takes ownership of challenges and identifies opportunities for improvement.
• Organizes customer-related information for accuracy and confidentiality.
• Acts as both a team player and a leader.
• Supports customers during specified hours of operation.
• Flexible work schedule based on business needs.
• Opportunity for extension based on performance.

Requirements

• One year of experience in customer service.
• Superior written and verbal communication skills.
• Well-organized and detail-oriented.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office 365.
• Flexible to meet customer needs.

Benefits

• Opportunity to work in a dynamic team environment.
• Potential for contract extension.
• Supportive team culture that invests in potential.