Field Service Engineer - Remote

Overview

At Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

In Short

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field
• Collaborating with internal partners to resolve customer issues and improve processes
• Interacting with customers to offer and assist in service contract sales and other service products
• Assessing maintenance/service needs and implementing a plan of action for instrument service
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts
• Utilizing service CRM software to accurately document work in a timely manner
• Travels inside EMEA Region

Requirements

• Bachelor Degree or MS with 2+ years of relevant experience in engineering, physics, biology, chemistry or related field
• Experience with NGS sequencing instrument and sequencing run set up preferred
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Experience with multiple full life cycle product launches preferred
• Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
• Experience with fluorescence microscopy helpful
• Excellent verbal and written communications skills, including technical writing abilities.
• Must be flexible in working hours as this position may require customer support during non-regular business hours
• Demonstrated account management skills preferred
• Linux basics is a plus
• Fluent in German and English verbal / written is a must

Benefits

• Opportunity to work in a product-driven organization
• Environment that fosters learning and growth
• Commitment to scientific integrity and openness