Technical Instructor - Remote

Overview

The Technical Instructor is responsible for delivering high quality, instructor-led training for our customers. The individual in this role will lead instructional webinars and private training sessions. As a member of Egnyte’s Customer Enablement team you will also be a part of the larger Customer Success organization which is responsible for helping our user base see the value Egnyte brings to their organizations.

In Short

• Develop engaging and effective curriculum for instructor-led training
• Deliver instructor-led training sessions
• Majority of instructor-led training is completed using virtual meeting platforms such as Zoom, however in-person training is also an option for customers
• Collaborate on projects with other members of Customer Enablement, being a part of content development, peer review and drive the timely training outcomes
• This position reports to the Senior Manager of Training, who reports to the VP of Customer Success

Requirements

• Passion for educating others and showing them something new to improve how they get work done.
• Experience working with customers (our students) to understand their needs.
• Experience with structured writing techniques and curriculum development processes with goal of developing customized trainings.
• Software instruction experience preferred.
• This role will be required to work during US EST business hours

Benefits

• Competitive salaries
• Medical insurance and healthcare benefits for you and your family
• Fully paid premiums for life insurance
• Flexible hours and PTO
• Mental wellness platform subscription
• Gym reimbursement
• Childcare reimbursement
• Group term life insurance