Customer Success Manager - Remote

Overview

Are you ready to become part of a dynamic and innovative team? At EDTELLIGENT, an emerging EdTech company, we are looking for a motivated Customer Success Manager to help us advance our mission. We specialize in data and software-based solutions for educational institutions in adult education and focus on addressing the challenges of skilled labor shortages. In our small but fine team of 1-10 employees, we emphasize a collaborative approach and utilize cutting-edge technologies to develop innovations. If you are eager to work in an environment that values creativity and responsibility, and want to take on a crucial role in sales, you are in the right place. Join our journey and help support educational institutions with action-oriented data solutions!

In Short

• You will accompany our customers from onboarding to long-term usage and ensure they love our software.
• You understand the individual goals of our customers and help them achieve these with our solution.
• You analyze usage data and proactively identify optimization potentials.
• You build outstanding product knowledge and ensure our customers are successfully represented on all sales platforms.
• You work closely with the Sales, Marketing, and Product Development departments to share best practices and support prioritizing new features.
• You build genuine relationships with the aim of having satisfied customers who are happy to renew and recommend us.

Requirements

• Relevant work experience (at least 2 years) in Customer Success, Account Management, Project Management, or a similar role – ideally in a SaaS environment.
• You have a technical background (ideally a degree in Business Informatics or Computer Science).
• Excellent communication and consulting skills – in German and English.
• Outstanding technical understanding and willingness to quickly familiarize yourself with new tools.
• Proficient use of MS Office, especially Excel.
• Good understanding of data structures.
• XML and JSON are not foreign to you.
• Empathy, initiative, and a good sense of customer needs.
• Structured working style, hands-on mentality, and team spirit.
• Experience with Kursnet and mein NOW is an advantage.

Benefits

• A meaningful, innovative product that creates real value for our customers.
• High degree of creative freedom and the opportunity to take on responsibility from day one.
• Full flexibility in working: Use our office at Design Offices on Briennerstraße or work completely remote.
• Flexible working hours.
• A dynamic team with flat hierarchies and an open communication culture.
• Collaboration with experienced entrepreneurs.
• Attractive compensation.

If you are excited to shape the growth of Edtelligent and gain practical experience in Customer Success, we look forward to your application! Please send us your resume and a short cover letter. We are excited to meet you!

Translated from German