Web Application & Salesforce Support Specialist - Remote

Overview

As a Web Application & Salesforce Support Specialist at EcoVadis, you will provide technical support to customers and internal stakeholders, ensuring high-quality assistance and continuous improvement in sustainable business practices.

In Short

• Provide immediate assistance on technical issues related to EcoVadis tools.
• Troubleshoot and diagnose bugs in web applications and APIs.
• Collaborate with users and developers to resolve issues.
• Maintain knowledge of product features for accurate solutions.
• Monitor application logs and manage communication during outages.
• Create documentation and training materials for users.
• Provide on-call support for urgent issues.
• Advocate for customer needs to improve product quality.
• Work in a dynamic, multi-cultural environment.
• Engage in continuous learning and development opportunities.

Requirements

• Passion for customer service and satisfaction.
• Team player with strong communication skills.
• Fluent in English, both written and spoken.
• 2+ years of experience in web application support.
• Knowledge of SQL and C#.Net programming.
• Experience with Salesforce platforms.
• Familiarity with ITSM tools like Jira and Azure DevOps.
• Ability to prioritize and manage multiple tasks.
• Understanding of software development life cycle.
• Experience with monitoring tools is a plus.

Benefits

• Flexible working hours and hybrid work model.
• Wellness allowance for mental and physical wellbeing.
• Access to professional mental health support.
• Learning and development opportunities.
• Medical aid coverage according to company policy.
• Employee-led resource groups and peer recognition programs.
• Paid employee volunteer day.
• Support with necessary office and IT equipment.
• Referral bonus policy.
• Sustainability events and community involvement.