Salesforce Application Support Specialist - Remote

Overview

As a Salesforce Application Support Specialist, you will provide expert-level support to customers using our Salesforce-based product, ensuring a seamless and high-quality experience.

In Short

• Maintain knowledge of Salesforce-based application configurations and customizations.
• Diagnose and resolve technical problems for customers.
• Gather customer requirements and design solutions in Salesforce.
• Manage Salesforce users and permissions.
• Generate and analyze Salesforce reports.
• Perform testing of system enhancements.
• Collaborate with engineering teams for issue resolution.
• Provide customer training and create knowledge base articles.
• Monitor application performance and resolve issues.
• Ensure support tickets are handled within SLAs.

Requirements

• Bachelor’s degree or equivalent experience.
• 1-3 years of professional experience.
• Strong knowledge of Salesforce and Lightning Experience.
• Salesforce certifications preferred.
• Proficiency in troubleshooting Salesforce issues.
• Customer-first mindset with problem-solving skills.
• Proficiency in MS Excel and Google Apps.
• Excellent communication skills.
• Basic knowledge of SDLC and agile methodologies preferred.
• Advanced level in English.

Benefits

• Competitive salaries throughout LATAM (USD).
• 100% remote work possibility.
• Opportunity to join a new team with growth prospects.