Customer Service Specialist - Remote

Overview

This entry-level position is designed to support EBQ's customer service offering. The role involves engaging with customers to address inquiries, resolve concerns, and assist with any needs including reaching out for cross-selling/upselling opportunities. The primary objective is to uphold exceptional customer service standards, respond promptly and accurately to customer inquiries, and ensure a high level of customer satisfaction.

In Short

• Professionally communicate via phone, email, and chat to provide support and information on products or services
• Field customer questions and complaints and ensure that appropriate actions are taken to resolve customer problems and concerns
• Maintain customer accounts and records of customer interactions with detail
• Continuously learn about the EBQ customers that you are supporting to provide quality customer service
• Internalize and accurately leverage EBQ processes, industry best practices, and applicable tools
• Consistently achieve or exceed monthly target(s) established by supervisor
• Retain training and direction from company leadership
• Adhere to company policies and values
• Work effectively in a collaborative work environment and professionally represent EBQ to clients
• Perform other duties as assigned

Requirements

• Highly motivated and disciplined self-starter with excellent verbal and written communication skills
• Process-oriented
• Must be able to type a minimum of 40 wpm

Benefits

• Equal opportunity employer
• Support for individuals with disabilities