Salesforce Support Specialist - Remote

Overview

This position is responsible for training and providing ongoing support to clients in relation to Salesforce.com. The ideal candidate will have experience working across multiple business units, ensuring seamless integration and effective use of Salesforce to meet client needs. Strong communication and problem-solving skills are essential to delivering exceptional support and driving successful outcomes.

In Short

• Gather client’s business requirements and transform these into technical requirements for Salesforce design
• Leverage Salesforce best practices to minimize the need for custom development
• Write technical documentation for clients outlining standard operating procedures
• Accurately execute training modules with EBQ customers
• Audit Salesforce and provide detailed plan to optimize configuration
• Identify and communicate project risks and issues in a timely manner
• Effectively migrate and implement Salesforce for new organizations
• Work with EBQ’s customers to understand their unique business needs and then customize Salesforce to meet business requirements
• Develop relationships with clients and confidently demonstrate business process expertise when advising client executives and stakeholders
• Create and manage custom field and objects, flows, record types, data validation, page layouts, and third-party integrations

Requirements

• Highly motivated and disciplined self-starter with excellent oral and written communication skills
• Understanding of Salesforce best practices and data architecture
• Salesforce Administrator Certification
• 1-2 years of Salesforce experience as an end-user or 6 months of experience as a Salesforce admin
• Strong customer service and organizational skills
• Understanding of Agile and Scrum methodologies
• Working proficiency with Microsoft Excel
• Process-oriented
• High attention to detail

Benefits

• Collaborative work environment
• Professional development opportunities
• Equal opportunity employer
• Supportive management
• Flexible work arrangements