Senior Enterprise Solutions Architect - Remote

Overview

As a Senior Enterprise Solutions Architect at Drata, you are the customer-facing technical expert for the world’s most advanced security and compliance automation platform. Enterprise SAs own the end-to-end technical implementation of Drata’s marquee customer logos. SAs execute within the Enterprise Customer Success function, as an integral part of the Customer Success Group, to ensure customers thoroughly understand how the Drata platform works and what its capabilities are. You will also work closely with Engineering and Product Management to drive fast and smooth security readiness programs, create and deliver best practices for a broad range of complex integrations and APIs, and advocate on behalf of customers’ needs for a rapidly growing platform. You’ll build trust and empathy with Drata’s most complex customers as you help connect their infrastructure, diagnose and remediate gaps, and advise them toward a continuous and self-sufficient compliance posture. You will also build that same trust with and empower internal-facing teams to support Drata customers and continue our best-in-class customer experience.

In Short

• Drive the retention and expansion of Enterprise customers through technical expertise, thought leadership, and product roadmap advocacy
• Increase customer understanding of Drata’s technical functionality and self-sufficiency in day-to-day usage
• Reduce the number and frequency of support cases and engineering escalations through technical design and implementation expertise
• Own the end-to-end technical implementation of Drata’s largest and most mature customers
• Become the trusted technical partner for your customers’ GRC, Security, and Engineering leaders
• Surface data-driven insights and create multi-layered themes for roadmap changes unique to your marquee customers
• Work hand-in-hand with Sales Engineers and Implementation Managers for successful deployment
• Draft and publish technical architecture and solution diagrams
• Execute, test, and deploy customizations and configurations
• Mentor other Solutions Architects and Technical Support Representatives

Requirements

• 7-10+ years of post-sales experience in a Solutions Architect or equivalent position
• Enterprise customer-facing experience required
• Hands-on development experience in AWS, Azure, GCP, or equivalent
• Working knowledge of desktop applications and machine architecture
• Extensive experience with REST APIs and JSON
• Consultative or development experience with JavaScript, NodeJS, TypeScript, ReactJS, Python
• Exceptional verbal and written communication skills
• Past experience working with Sales and Customer Success teams
• A demonstrated track record of trust and influence with Product Management and Engineering teams

Benefits

• Supplemental Health Benefits Offered
• $500 annually towards professional development opportunities
• Flexible vacation policy
• 16 Weeks Paid Parental Leave
• Work Remotely with $1,000 annually for home office expenses