Senior Technical/Scientific Support Engineer - Remote

Overview

As a Senior Technical/Scientific Support Engineer at Dotmatics, you will play a crucial role in providing advanced support and guidance on M-Star CFD products, collaborating with scientists and engineers across the EMEA region.

In Short

• Provide technical support and training for M-Star CFD software.
• Conduct scientific root cause analysis and advanced modelling demonstrations.
• Manage complex customer cases and provide troubleshooting support.
• Create and present software demonstrations to customers.
• Collaborate with internal teams to resolve technical issues.
• Develop knowledge articles and training documentation.
• Engage with product development teams to advocate for customer needs.
• Identify support trends and suggest process improvements.
• Maintain systems of record like Salesforce and JIRA.
• Travel across Europe as needed.

Requirements

• Master or PhD in Mathematics, Physics, or Engineering.
• Experience in the Life Sciences or Pharmaceutical industry.
• Advanced knowledge of computational fluid dynamics (CFD).
• Strong customer service mentality and troubleshooting skills.
• Proficiency in Python and working knowledge of C++.
• Ability to manage multiple priorities and projects.
• Familiarity with research informatics software/tools.
• Experience in customer-facing roles.
• Understanding of drug discovery and development processes.
• Experience with digital twin technology is a plus.

Benefits

• Dynamic and remote-friendly work environment.
• Opportunity to work with leading scientists and engineers.
• Collaborative team culture focused on innovation.
• Impactful role in accelerating scientific progress.
• Access to a comprehensive digital science platform.
• Training and mentoring opportunities.
• Supportive and inclusive workplace.
• Opportunity for professional growth and development.
• Engagement with a global customer base.
• Equal opportunity employer with a commitment to diversity.