Senior Merchant Success Manager (Drive), Enterprise Sales - Remote

Overview

The Senior Merchant Success Manager for Drive will be instrumental in developing growth plans and executing strategies for a portfolio of Franchise Groups/Brands, focusing on data analysis, operational insights, and relationship management.

In Short

• Engage Franchisees in growth strategy conversations.
• Execute Drive white label growth opportunities.
• Develop and foster partner relationships with Franchise C-suite.
• Conduct Business Reviews with key Franchise decision makers.
• Drive operational improvements with Franchisees.
• Ensure a high-quality experience for Franchisees on DoorDash.
• Collaborate cross-functionally to enhance the Franchisee experience.
• 3-5+ years of experience in consulting, client success, or sales.
• Strong communication and interpersonal skills required.
• Bachelor's degree is required.

Requirements

• Experience in consulting, client success, account management, or sales.
• Proven success in cross-functional teams.
• Expert communication and interpersonal skills.
• Bachelor’s degree required.

Benefits

• Comprehensive benefits package including 401(k) with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits.
• Paid time off and paid sick leave.
• Medical, dental, and vision benefits.
• 11 paid holidays and disability insurance.
• Family-forming assistance and mental health program.