Team Lead, People Services - Remote

Overview

The People Services team is a foundational pillar of the broader People Operations organization, evolving into a strategic enabler of scalable, employee-first HR service delivery. We are responsible for driving operational excellence and consistency across the global employee experience by managing core People support functions and lifecycle transactions — from onboarding to offboarding and everything in between.

In Short

• Manage and develop a team of HR Service Desk Analysts.
• Ensure responsive, efficient, and data-driven employee support experience.
• Lead daily operations and uphold service excellence.
• Engage in global process redesigns and HR automation efforts.
• Continuously gather feedback to enhance employee journey.
• Maintain alignment with HR policies and regional labor laws.

Requirements

• 3–5+ years of HR experience, including 2+ years managing teams.
• Bilingual in English and Spanish.
• Experience with Workday and HR systems.
• Comfortable with data analysis and Google Workspace.
• Ability to manage queues and hit SLAs.

Benefits

• Comprehensive benefits package including 401(k) with employer matching.
• 16 weeks of paid parental leave.
• Medical, dental, and vision benefits.
• Flexible paid time off/vacation.
• Paid sick leave in compliance with applicable laws.