Account Manager (AWS) - Remote

Overview

The Account Manager will be a key part of the Sales team, focusing on nurturing relationships with existing customers and identifying growth opportunities.

In Short

• Develop a deep understanding of the business and cloud management platform.
• Maintain ownership of customer communications and vendor relationships.
• Manage customer support escalations to ensure satisfaction.
• Negotiate long-term commitments with stakeholders.
• Identify new workload opportunities in customer cloud environments.
• Conduct regular reviews with customers to track progress and feedback.
• Provide customer feedback to engineering teams.
• Identify cost optimization opportunities within customer cloud environments.
• Work collaboratively with cloud vendor sales representatives.
• Contribute to retaining 100% of existing customers.

Requirements

• Strong communication skills in Japanese and English.
• 2+ years in Account Management or related roles.
• 3+ years in a technology company.
• Strong technical skills for engaging with technical teams.
• Excellent operational and analytical skills.
• Desire for professional growth.
• Positive attitude and sense of humor.

Benefits

• Unlimited PTO.
• Flexible working options.
• Medical stipend.
• Parental leave.
• Employee stock option plan.
• Home office allowance.
• Professional development stipend.
• Peer recognition program.