Business Process Outsourcing Specialist - Remote

Overview

The Business Process Outsourcing (BPO) Specialist reports to the Manager of the Public Planning Team and is responsible for supporting Dodge’s relationship with select 3rd party partners. The 3rd Party Partners collect information on public construction projects in the Planning phase. This position focuses on ensuring standard operating procedures are being followed, updating procedures when needed, being a key communicator in weekly team calls, spot check data entry for completeness and accuracy, and helping the Public Planning Team Manager to enforce performance goals and accountability. It is primarily focused on contractor operations handling data entry and outbound calling/emailing for construction projects in the planning phase but would provide support to other contractors as needed.

In Short

• Remote, home-office based role
• Full-time position
• Supports contractor operations and data entry
• Ensures compliance with standard operating procedures
• Communicates effectively in team meetings
• Conducts quality audits and provides training
• Handles outbound calls and emails
• Assists in onboarding/offboarding contractors
• Requires 1+ years of experience in construction or customer service
• Ability to work Monday-Friday, 8:00-5:00 Eastern time zone

Requirements

• High School Diploma or GED
• 1+ years of experience in the construction industry or equivalent customer service experience
• 1+ years of outbound call experience
• Data entry experience
• Proficient in Microsoft Office
• Exceptional attention to detail
• Excellent written and verbal communication skills
• Strong typing skills
• Able to work effectively in a remote environment
• Critical thinker and problem solver

Benefits

• Market competitive salary
• Comprehensive benefits package
• Performance bonuses