Business Process Outsourcing (BPO) Manager - Remote

Overview

As a Business Process Outsourcing (BPO) Manager at SafelyYou, you will oversee the entire process of contracting specific business functions to third-party service providers, ensuring quality standards and cost-effective results.

In Short

• Identify and evaluate potential vendors.
• Analyze and document existing business processes.
• Oversee the transition of business processes to outsourced providers.
• Track key performance indicators against service level agreements.
• Establish quality standards and conduct audits.
• Build and maintain relationships with outsourced vendors.
• Manage workload demand and budget requirements.
• Identify risks associated with outsourcing and develop mitigation strategies.
• Communicate effectively with internal stakeholders.

Requirements

• Bachelor's degree in Business Administration or related field.
• 3-5 years of experience in BPO management.
• Strong understanding of outsourcing models.
• Excellent leadership and communication skills.
• Proficiency in data analysis and performance tracking tools.
• Ability to manage multiple projects in a fast-paced environment.
• Knowledge of compliance and regulatory requirements.
• Experience with process automation or AI-driven solutions is a plus.
• Willingness to travel internationally 4+ times per year.

Benefits

• Competitive compensation package.
• Mission-driven company culture.
• Fully remote work environment.
• Comprehensive medical, dental, and vision benefits.
• Company equity opportunities.
• 401(k) program.
• Monthly stipends for education and well-being.
• Unlimited PTO.
• Growth potential within the company.
• Professional development opportunities.