Account Manager - Remote

Overview

Join Docker, a remote-first company, as an Account Manager focused on retaining and growing our existing customer base. You will manage a large portfolio of accounts and ensure we meet retention and growth targets.

In Short

• Collaborate with the sales team for seamless customer experience.
• Maintain relationships with customers to maximize product utilization.
• Drive the renewals process for high customer retention.
• Partner with Customer Success for enablement strategies.
• Identify growth opportunities and upsell products.
• Manage account requirements and drive expansion.
• Provide visibility to management on renewals.
• Maintain a rolling forecast of renewals.
• Collaborate with marketing for customer feedback.
• Engage in strategic account planning with stakeholders.
• Achieve and exceed renewal and growth targets.

Requirements

• 2+ years in Sales, Customer Success, or Account Management.
• Experience with Force Management and Command of the Message.
• Strong process management skills.
• Excellent customer management and soft skills.
• Ability to adapt to rapid shifts in priorities.
• Willingness to take on additional tasks.
• Strong interpersonal skills.
• Ability to represent team contributions effectively.
• Proficient in Google Suite and Salesforce.

Benefits

• Freedom & flexibility in work schedule.
• Home office setup support.
• 16 weeks of paid parental leave.
• Technology stipend of $100/month.
• PTO plan encouraging personal time off.
• Quarterly company-wide hackathons.
• Training stipend for professional development.
• Equity in the company.
• Docker swag.
• Medical benefits vary by country.