Remote Otter LogoRemoteOtter

Account Manager - Remote

Posted 5 weeks ago
Sales / Business
Full Time
USA

Overview

Join Docker, a remote-first company, as an Account Manager focused on retaining and growing our existing customer base. You will manage a large portfolio of accounts and ensure we meet retention and growth targets.

In Short

  • Collaborate with the sales team for seamless customer experience.
  • Maintain relationships with customers to maximize product utilization.
  • Drive the renewals process for high customer retention.
  • Partner with Customer Success for enablement strategies.
  • Identify growth opportunities and upsell products.
  • Manage account requirements and drive expansion.
  • Provide visibility to management on renewals.
  • Maintain a rolling forecast of renewals.
  • Collaborate with marketing for customer feedback.
  • Engage in strategic account planning with stakeholders.
  • Achieve and exceed renewal and growth targets.

Requirements

  • 2+ years in Sales, Customer Success, or Account Management.
  • Experience with Force Management and Command of the Message.
  • Strong process management skills.
  • Excellent customer management and soft skills.
  • Ability to adapt to rapid shifts in priorities.
  • Willingness to take on additional tasks.
  • Strong interpersonal skills.
  • Ability to represent team contributions effectively.
  • Proficient in Google Suite and Salesforce.

Benefits

  • Freedom & flexibility in work schedule.
  • Home office setup support.
  • 16 weeks of paid parental leave.
  • Technology stipend of $100/month.
  • PTO plan encouraging personal time off.
  • Quarterly company-wide hackathons.
  • Training stipend for professional development.
  • Equity in the company.
  • Docker swag.
  • Medical benefits vary by country.
Docker logo

Docker

Docker is a remote-first company that operates globally, with employees across Europe, APAC, and the Americas. The company focuses on simplifying the lives of developers who are creating innovative applications. Docker has experienced significant growth, raising $105 million in Series C funding in March 2022, achieving a valuation of $2.1 billion. The company is dedicated to transforming vast amounts of data generated from its products and services into actionable insights that influence product strategy and development. Docker fosters a collaborative environment where data engineers, analysts, and stakeholders work together to enhance analytics capabilities and ensure reliable data flows across various business units.

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