Chargebacks Analyst I - APM PIX - Remote

Overview

Join dLocal as a Chargebacks Analyst and be part of a global team that simplifies payment processing in emerging markets.

In Short

• Process and dispute credit card chargebacks and inquiries.
• Analyze complex problems and make critical decisions.
• Track and provide statistics on chargebacks.
• Maintain fraud incident reports.
• Ensure compliance with regulatory requirements.
• Report on fraudulent vs service-related chargebacks.
• Communicate with payment processors.
• Compile monthly chargeback reports.
• Validate chargeback reports using software systems.
• Provide transaction reviews to team members.

Requirements

• Bachelor’s degree in administration or related field.
• 3+ years of administrative or back-office experience.
• Experience and knowledge of chargebacks.
• Fluent in English and Spanish.
• Strong Excel skills and data handling.
• High attention to detail and analytical skills.
• Ability to adapt and multi-task.
• Systematic and organized approach.
• 2/3 years of experience in APM and PIX methods.

Benefits

• Flexible, remote-first culture.
• Travel and health benefits.
• Learning opportunities.
• Work with a diverse team from different nationalities.
• Impact millions of people's daily lives.