Senior Customer Experience Scientist - Remote

Overview

The Senior Customer Experience Scientist at Diversey is a pivotal role that influences the future of cleaning and hygiene solutions by translating customer needs into validated innovations. This hands-on position combines R&D, customer engagement, and innovation leadership.

In Short

• Lead New Product Blueprinting sessions to identify customer needs.
• Collaborate with application experts for real-world product insights.
• Design and oversee lab and field tests for concept validation.
• Work cross-functionally with R&D, marketing, and sales teams.
• Engage directly with customers to facilitate dialogues.
• Travel up to 50% within Europe for customer engagements.
• Strong communication skills required for conveying technical insights.
• 5+ years of experience in the Industrial & Institutional cleaning sector.
• Familiarity with statistical methods and Lean Six Sigma principles.
• Opportunity to shape innovation and R&D strategy.

Requirements

• Bachelor’s degree in Chemistry, Chemical Engineering, Microbiology, or related field.
• 5+ years of relevant experience.
• Fluent in English and at least one additional language.
• Excellent verbal and written communication skills.
• Prior experience in customer-facing roles.
• Strong organizational and interpersonal skills.
• Willingness to travel and support testing activities as needed.
• Working knowledge of statistical methods.
• Lean Six Sigma certification is a plus.

Benefits

• Hybrid role combining science, innovation, and customer engagement.
• Opportunity to influence Diversey’s innovation strategy.
• Collaboration with international teams.
• Flexible and inclusive work environment.
• Competitive compensation and comprehensive benefits.
• Professional growth and development opportunities.
• Direct impact on customer satisfaction and product design.
• Support from experienced colleagues across Europe and the US.
• High-visibility role with significant impact.
• Equal opportunity employer.