Senior Customer Experience Specialist - Remote

Overview

We are looking for a Senior Customer Experience Specialist to join our team at ButterflyMX, a rapidly growing proptech startup that specializes in simplifying property access for various stakeholders.

In Short

• Respond to client emails with professionalism and accuracy.
• Review invoices and resolve discrepancies.
• Assist with billing and customer credit issues.
• Research payment discrepancies.
• Manage a high volume of customer requests.
• Work remotely with provided equipment.
• Enjoy team building events.
• Receive private healthcare insurance.
• Work in a pet-friendly office.
• Be part of a supportive team environment.

Requirements

• 3+ years of experience in a Customer Experience role.
• Experience with billing and payment issues.
• Good command of the English language.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office suite.
• Patience and ability to handle customer requests efficiently.

Benefits

• Opportunity to work on a great product.
• Remote work flexibility.
• Provided equipment for remote work.
• Private healthcare insurance for you and your family.
• Team building events.