Senior Technical Operations Specialist - Remote

Overview

As a Senior Technical Operations Specialist at Distribusion, you will play a vital role in managing escalations and ensuring seamless communication during issue resolution while conceptualizing new operational flows.

In Short

• Take ownership of high-level monitoring for company operations.
• Lead incident management and resolution efforts.
• Conduct technical investigations and collaborate on solutions.
• Leverage data analysis for operational excellence.
• Support and lead strategic operational projects.
• Identify and implement improvements in product and tech systems.
• Develop tools and processes for efficiency.
• Manage effective internal and external communication.

Requirements

• 3+ years in technical support or monitoring roles.
• Ability to identify root causes and provide high-level analysis.
• Product-oriented mindset with long-term risk prevention strategies.
• Experience with complex SQL queries and relational databases.
• Strategies for predicting and addressing technical bottlenecks.
• Familiarity with monitoring tools like Jira, Prometheus, Grafana.
• Fluent in English with strong communication skills.
• Analytical, independent, and tech-savvy.
• Comfortable in fast-paced environments.

Benefits

• Join a fast-paced travel tech company.
• Ownership and responsibility from day one.
• Agility in updating tech stack and tools.
• Work with global companies in travel technology.
• Be part of an international team with a clear mission.