Customer Service Representative (Regional Remote)

Overview

The Customer Service Representative will handle member requests and provide exceptional service, recognizing cross-sell opportunities and referring to appropriate specialists.

In Short

• Handle incoming calls promptly and efficiently.
• Assist members with inquiries and account management.
• Provide information on products and service fees.
• Process transactions and manage account maintenance requests.
• Demonstrate dedication to member-focused service.
• Work with multiple systems and ensure accurate resolutions.
• Available for scheduled shifts including evenings and Saturdays.
• Two years of customer service experience preferred.
• High school diploma or equivalent required.
• Comply with equal employment opportunity laws.

Requirements

• Strong interpersonal and communication skills.
• Good organizational skills and attention to detail.
• Ability to work through member situations effectively.
• Technical skills for working with multiple systems.
• Availability to work flexible hours.
• High school diploma or equivalent.
• Two years of experience in customer service.

Benefits

• Equal opportunity employer.
• Supportive work environment.
• Opportunities for professional growth.