Customer Service Representative (Regional Remote)

Overview

The Customer Service Representative at Diamond Credit Union is responsible for providing exceptional member service, handling inquiries, and recognizing cross-sell opportunities.

In Short

• Handle incoming calls promptly and efficiently.
• Assist members with account management and inquiries.
• Provide accurate resolutions to member issues.
• Demonstrate dedication to member-focused service.
• Work with multiple systems effectively.
• Available to work flexible hours, including weekends.
• Two plus years of customer service experience preferred.
• High school diploma or equivalent required.
• No supervisory responsibilities.
• Join a team recognized as one of the best places to work in PA.

Requirements

• Good interpersonal and communication skills.
• Attention to detail and organizational skills.
• Ability to work through member situations effectively.
• Technical skills to navigate multiple systems.
• Availability for flexible working hours.

Benefits

• Opportunity for career growth within the organization.
• Supportive and passionate team culture.
• Recognition as a top workplace for 10 years.