Senior Collections Officer - Remote

Overview

The Senior Collections Officer is responsible for performing all phases of collections, minimizing losses, and maintaining effective relations with members to achieve superior collection results.

In Short

• Contact borrowers with past due loans and credit cards.
• Manage activities to meet Collection Department’s goals.
• Collect negative balance amounts from members.
• Handle repossessions, bankruptcies, and foreclosures.
• Be a direct contact for Collection attorneys and legal matters.
• Assist in training of collection staff.

Requirements

• Dedication to positive, member-focused service.
• Proficiency in collection techniques and regulations.
• Strong interpersonal and communication skills.
• Excellent negotiation skills.
• Ability to remain professional in difficult situations.
• Strong organizational skills and attention to detail.
• Ability to provide effective resolutions.
• Strong technical skills with multiple systems.
• Availability to work Thursday and Friday evenings.

Benefits

• Opportunity to build a career in a supportive environment.
• Work in a company recognized as one of the Best Places to work in PA.
• Engage in a culture that values hard work and fun.