Platinum Support Agent - Remote

Overview

As a member of the Platinum Support team at Dialpad, you will provide exceptional service and support to users, troubleshooting technical issues and ensuring customer satisfaction.

In Short

• Deliver fast and accurate customer service.
• Handle inquiries from users and partners.
• Troubleshoot and escalate technical issues.
• Collaborate with internal teams like Sales and Engineering.
• Create and maintain technical tickets.
• Monitor live support channels.
• Attend advanced training for product expertise.
• Adhere to company policies and procedures.
• Maintain SLA and QA scores.
• Strive for team collaboration and communication.

Requirements

• College degree required, technical degree preferred.
• Minimum 5 years in customer support.
• Experience in a well-known US company preferred.
• Strong home computer and internet connectivity.
• Excellent English communication skills.

Benefits

• Flexible time off and comprehensive medical plans.
• Monthly stipend for cell phone and internet bills.
• Reimbursement for gym memberships and wellness events.
• Professional development reimbursement.