Billing Support Representative - Remote

Overview

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

In Short

• Own customer interactions across all channels (phone, chat, and emails) by providing world class experience.
• Make intuitive decisions to de-escalate situations when necessary.
• Effectively analyze a request, problem, or issue, asking the right questions to build a solution and/or alternatives.
• Navigate and utilize internal and external resources to provide solutions to our users.
• Work with the Support Development team to learn our product and internal processes.
• Contribute to our Billing Team by participating in meetings, focused training, and improvements of our product.

Requirements

• Bachelor's degree in Accounting/Finance or equivalent experience
• 5 years of customer support & billing/accounting related experience
• Experience in debits/credits, accounting, and financial processes
• Experience in collection inquiries
• Excellent organizational and detail oriented skills

Benefits

• Competitive salaries
• Collaborative culture
• Opportunities for learning and development
• Inclusive workplace
• Employee Resource Groups